NAGA Markets | Turn Your Passion Into Wealth

FAQs

Frequently Asked Questions

    • To become a verified client, you will need to provide us with:
      A colour copy of a valid passport or other official identification document issued by the authorities (ex. Driver’s licence, identity card or permanent resident or alien registration card). The identification document must include the client’s photo, full name, the issue and expiry date, and date and place of birth. If the client wishes to submit a National Identity Card or Driver’s Licence, then front and back copies are required.
    • A recent utility bill not older than 6 months (i.e. electricity, water, gas, internet bill etc., bank statement, local authority tax bill, bank reference letter) situated in the client’s country or any other official document, which confirms the client’s registered address.
    • You can open an account and fund it with up to 2000 euros without providing your Proof of Residence for a 15-day period, with funds and/or profits made on that account returned to the same source used to fund the account once the 15-day period is over. However, in order to experience the full trading with unlimited deposits and withdrawals, your account has to be fully validated and therefore you must confirm your registered address by submitting a valid Proof of Residency.
    • NAGA Markets is a regulated company which means we operate in accordance with the various compliance-related issues and procedures imposed by our main regulatory authority, CySEC. These procedures involve the collection of adequate documentation from our clients with regards to KYC (Know Your Client), including the collection of a valid ID card and a recent utility bill or statement that confirms the address the client has registered with.
    • No, your new account will be validated automatically, as long as you will use the same personal /contact details as for your previous account.
    • If you wish to update your residential address, please send an email to support@nagamarkets.com from your registered email address, along with a new proof of residence.
    • If you are not already a client, click on Register or Open Account anywhere on this website and fill in the form. Once you complete the form you will receive your unique member area logins via email. If you are already a NAGA Markets Live Account holder you can open an additional account by going to the Members Area.
    • If you have already opened a live trading account, received your login details by email, submitted your account validation documents and made a deposit you can start trading immediately by clicking on NAGA Trader from the Members area or by logging in to https://trader.naga.com.
    • Yes, we do.
    • Margin is the required amount needed to open or maintain a position (measured in the base currency of the trading account).
    • **Free margin** is your equity minus the required margin. You can use it to open new positions or to maintain existing ones.
    • **Margin level** is calculated with the formula Equity/Margin * 100%.
    • No, we will not.
    • Open positions and pending orders stay in the system even if you log out of the trading platform. The same applies to all order types except trailing stops.
    • We also offer full technical support via live chat, email or by phone, but you can also schedule a one-to-one training session to learn the basics of our trading platform by emailing support@nagamarkets.com.
    • According to the recent Dodd-Frank Act passed by the US Congress, the CFTC (Commodity Futures Trading Commission) no longer allows us to let US residents open trading accounts with us. We apologize for the inconvenience.
    • No, we do not.
    • A “demo” account is funded with virtual money while a “live” account is funded with real money. Please keep in mind that there is a substantial psychological difference between a “demo” and a “live” account: Even if you are able to be profitable with virtual money (on a “demo” account) you may not be able to be profitable with real money (“live” account) due to significantly higher psychological involvement.
    • Feel free to contact us via live chat, email or by phone to schedule a trading platform presentation. We are ready to help you with one-to-one detailed explanation at any time convenient for you.
    • Yes, you are more than welcome to visit our office! We kindly ask you to inform us in advance with a date and time of your visit. Our company HQ is in Limassol, Cyprus. The full address and contact details can be found below in the web page footer.
    • Our company HQ is in Limassol, Cyprus. The full address and contact details can be found below in the web page footer.